Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, complete, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at allyrae@raezumdoorlifts.com. Please note that returns will need to be sent to the following address: 4773 East State Rd 10, Demotte, IN 46310, United States
If your return is accepted for return upon email confirmation:
- Postage will be paid for by the purchaser
- Any and all return costs incurred are the sole responsibility of the purchaser
- Items sent back to us without first requesting a return will not be accepted.
- Those products and/or packages that have been assembled or attempted to be assembled will not receive return purchase credit under any circumstances
- Return products are subject to a twenty percent (20%) restocking fee
You can always contact us for any return question at allyrae@raezumdoorlifts.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
Those products and/or packages that have been assembled or attempted to be assembled will not receive return purchase credit under any circumstances
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at allyrae@raezumdoorlifts.com.